[PLACEHOLDER] fields completed) before it is relied upon.Subscription & Billing Terms
Last updated: [EFFECTIVE DATE]
These Subscription & Billing Terms form part of, and should be read with, our Terms of Use. They govern paid subscriptions to the ShotFrom platform (the "Service"), operated by [LEGAL ENTITY NAME] (ABN [ABN]). Subscriptions are held at the Officelevel and cover all of that Office's agents and listings.
1. Plans and pricing
All prices are in Australian Dollars (AUD).
| Plan | Price | Includes |
|---|---|---|
| Office — Monthly | $99 / month per office | Unlimited agents & listings, branding, analytics |
| Office — Annual | $990 / year per office | Same, billed yearly (two months' saving) |
| Multi-office (3+) | $79 / month per office | Invoiced arrangement — contact us |
The multi-office rate is provided under an invoiced arrangement rather than self-service checkout. [Confirm current pricing before publishing.]
2. Free trial
New offices can start free with one published listing, no credit card required. The trial lets you build and publish a single live listing so you can evaluate the Service.
3. When payment is required (publishing gate)
You can use the free trial until you publish a second listing. Publishing your second listing requires an active paid subscription and will prompt you to enter payment details and start a plan. An active or trialing plan is required to keep listings published.
4. Payment method and processor
Payments are processed securely by Stripe. By subscribing, you authorise us (via Stripe) to charge your nominated payment method for the applicable fees on a recurring basis until you cancel. We do not store your full card details.
5. Billing cycle and automatic renewal
Subscriptions renew automatically at the end of each billing period (monthly or annually) at the then-current price, unless cancelled before the renewal date. Your billing date is the date you started the paid plan.
6. Failed payments and grace period
If a payment fails, we will attempt to notify you and re-attempt the charge. If payment is not successfully made, a 7-day grace period applies, after which your published listings may be unpublished until payment is resolved. Your data is not immediately deleted — see clause 9.
7. Cancellation
You may cancel your subscription at any time from your account. Cancellation stops future renewals. Unless required by law, fees already paid are non-refundable, and you retain access to paid features until the end of the current paid period. After that, publishing features requiring an active plan will be unavailable.
8. Refunds and consumer guarantees
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If we fail to meet a consumer guarantee, you may be entitled to a remedy. Except where required by law, subscription fees are non-refundable and we do not provide pro-rata refunds for partial periods. [Confirm your refund policy with your solicitor.]
9. What happens to your listings and data
- On non-payment or cancellation: listings may be unpublished, but your listing records, pins, and images are retained for a period so you can reactivate.
- On a listing being sold or cancelled: the viewer stays live for 60 days, then the listing images are permanently deleted from storage (with a reminder sent beforehand and a one-time extension option).
- Full details of retention and deletion are in our Privacy Policy.
10. Price changes
We may change our prices. For existing subscriptions, we will give reasonable prior notice before a price change takes effect at your next renewal. Continuing after the change takes effect constitutes acceptance; if you do not agree, you may cancel before renewal.
11. GST and tax
At launch, ShotFrom is not yet registered for GST, and prices are not stated as GST-inclusive. Once we are registered for GST, prices will be stated as inclusive of GST and tax invoices will be issued showing our ABN. [Update this clause once GST registration status changes.]
12. Contact
Billing questions: [BILLING CONTACT EMAIL]